Privacy Policy

This Privacy Policy ("Policy") is designed to help you understand how Direct GLP, LLC and its related organizations and affiliates ("DirectGLP," "our," "us," or "we") collects, uses, and shares personal information collected through this Site. We value your privacy, and we will not share your personal information with third parties except as described in this Policy without your consent.

BY USING THIS SITE, YOU AGREE TO BE BOUND BY THIS POLICY AND OUR TERMS OF USE. IF YOU DO NOT AGREE WITH ANY OF THESE TERMS, PLEASE DO NOT USE THIS SITE OR PROVIDE US WITH YOUR INFORMATION.

What this Policy Covers

This Policy applies to our collection, use, and sharing of your personal information (a) when you visit our website and its related sites (the "Site"), (b) when you fill out an application or create an account, and (c) when we obtain information about you from third parties such as our service providers and suppliers.

This Policy applies only to information gathered as described above and does not apply to any other information or websites not owned or operated by us or information collected by us by other means. This Policy also does not apply to the health information our third-party medical providers and pharmacies may collect about you in connection with our Services. Please see our Notice of Privacy Practices for additional information regarding the use and disclosure of such information.

Personal Information We Collect

This section of our Policy describes the categories of personal information we collect about you and the different ways in which we collect your personal information.

Information You Give Us. Personal information you may provide through the Site or otherwise communicate to us includes your:

Contact information. We collect information about you when you provide contact information to us via email or through the Site, including as a result of creating an account. This information may include your first and last name, email address, mailing address, and phone number.
Payment information. We collect your payment information, such as credit card or bank account number, when you pay for our products or services/as part of our service offerings.
Sensitive personal information. We collect information that may be considered sensitive, such as your medication information and health information, as necessary to provide our services. In collecting this information, we respect individual privacy, protect against unauthorized access to or use, and comply with all laws in the collection, use, storage, display, distribution and disposal of such information. Authorized uses of sensitive information within our organization are limited to uses necessary to meet our legal and regulatory requirements or to facilitate access to our services.
Correspondence. We may collect personal information you provide when you request information, respond to surveys, or otherwise correspond with us.
Other information. We may collect other information from you that is not specifically listed here. We may use such information in accordance with this Policy.

Information We Get From Others. We may obtain additional information about you from third party sources, such as our third party medical and pharmacy service providers, vendors, and social media sites to provide you with more relevant information about our services. This information may include your contact information, sensitive information, buying preferences, and cookie information.

Information Automatically Collected. Our servers and third party service providers may automatically record cookie information in connection with your use of the Site, which includes information such as your Internet Protocol (IP) address, device and browser type, operating system, DNS, the pages or features of the Site that you browsed and the time spent on those pages or features, the frequency with which you use the Site, the links that you click on or use, and other statistics. We collect this information in server logs and by using cookies and similar tracking technologies. See our Cookie Policy, below, for more information.

How We Use Your Personal Information

This section of our Policy describes the different purposes for which we may use the personal information we collect about you.

To Provide our Services and Communicate With You. We use your contact information, payment information and other personal information to:

provide you with our services;
manage your account and orders; and
respond to your requests, questions, comments, and feedback.

To Improve our Site. We use your cookie information to:

provide, maintain and improve the Site;
better understand your needs and interests, and personalize your experience with the Site; and
perform website analytics and database management services.

To Send You Marketing Communications. We may use your contact information to send you newsletters, promotions or other marketing communications, but you may opt out of receiving them as described in the Your Choices section below.

To Personalize This Site and Advertise To You. We may use your cookie information to personalize your Site experience and communications and to manage and serve ads you see on the Site or on third party sites. See our Cookie Policy, below, for more information.

For Compliance, Fraud Prevention and Safety. We may use some or all of your personal information as we believe appropriate to: (a) investigate or prevent violation of the law or your agreements with us; (b) protect our, your or others' rights, privacy, safety or property (including by prosecuting and defending legal claims); (c) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity; (d) comply with applicable laws, lawful requests and legal process, such as to respond to subpoenas or requests from government authorities; and (e) where permitted by law in connection with a legal investigation. For example, we may share information with law enforcement to reduce the risk of fraud or if someone uses or attempts to use our site for illegal reasons.

With Your Consent. In some cases we may ask for your consent to collect, use or share your personal information.

How We Share Your Personal Information

This section of our Policy describes the categories of personal information we share with third parties and the types of third parties with whom we share that information. We do not sell your personal information; however, we may share your personal information with third parties for a number of reasons. Unless otherwise indicated at the time we collect your information, if we allow third parties to access the personal information we collect, we will have contractual provisions or other appropriate protections in place to ensure such access is for limited purposes and in compliance with this Policy. Specifically, we share your personal information with the following categories of third parties:

Related and Affiliated Organizations. We may share all of the personal information we collect about you with our affiliates and related organizations for use consistent with this Policy.
Service Providers and Business Partners. We may share your personal information with third party companies and individuals such as our third-party medical providers, pharmacies, and payment processors as needed for them to provide us with services that help us with our business activities and to promote our services to you. This information may include your contact information, payment information, medication and health information, and cookie information.
Compliance, Fraud Prevention and Safety. We may disclose some or all of the personal information we have collected about you as we believe appropriate to government or law enforcement officials or private parties for the purposes described above under the section "For Compliance, Fraud Prevention and Safety."
Business Transfers. We may sell, transfer or otherwise share some or all of our business or assets, including all of the personal information we have collected about you, in connection with a business deal (or potential business deal) such as a merger, consolidation, acquisition, reorganization or sale of assets, or in the event of bankruptcy.

Your Choices

This section of our Policy describes your choices with respect to the personal information you provide and the marketing communications you may receive. In addition, some states may grant you additional rights as further described in the "Location-Specific Disclosures" section, below.

Verifying, Changing, and Deleting Your Information. If you have registered for an account through our Site, you can access, review, and manage many changes yourself via your account, including updating your profile information and changing your communication preferences. If the information you are seeking is not available within your account, you can contact us as detailed below and ask us to change, update, or fix your information in certain cases, particularly if it is inaccurate. You can also request that we erase or delete all or some of your personal information or otherwise object to, limit, or restrict the use of such information (if we have no legal right or legitimate business interest in retaining such information).

Opt Out of Communications. You may opt out of email and text notifications by changing the communication preferences in your account settings. You may opt out of marketing-related emails by changing the communication preferences in your account settings or by following the opt-out prompt in the email. To opt out of other forms of communications, please contact us as detailed at the end of this Policy.

Consequences of Not Providing Personal Information. You are not required to provide all personal information identified in this Policy to use our Site or to interact with us, but certain functionality will not be available if you do not provide personal information. For example, if you do not provide personal information, we may not be able to respond to your request, perform a transaction with you, or provide you with marketing that we believe you would find valuable.

Cookie Policy

This section of our Policy describes how we and our business partners may collect and store information about you and your use of the Site through cookies and other tracking technologies.

What are Cookies? Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies set by the website are called "first party cookies". Cookies set by parties other than the website are called "third party cookies". Third-party cookies enable third party features or functionality, such as advertising or website analytics, to be provided on or through the website. The parties that set these third-party cookies can recognize your computer or device both when it visits the website in question and also when it visits certain other websites and/or mobile apps.

What Cookies and Other Tracking Technologies do We Use? We use several different kinds of cookies on this Site, including strictly necessary cookies, which are cookies that are necessary for the Site to function and cannot be switched off in our systems; performance cookies, which allow us to count visits and traffic sources so we can measure and improve the performance of our Site; and functional cookies, which enable the Site to provide enhanced functionality and personalization. In addition to our own cookies, we collaborate with various third-party service providers who also use cookies to help us optimize our website, to understand more about the visitors to our website, and to advertise to you.

Cookies are not the only way to track visitors to a website. We may use similar technologies from time to time, like web beacons (sometimes called "tracking pixels" or "clear gifs"). These are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our Site. These technologies often depend on cookies to function properly, and so disabling cookies may impair their functioning. If you sign up to receive our e-mails, we will also use cookies in conjunction with these emails. When your browser downloads any graphic content in the e-mail, we will also place a cookie on your computer that will tell us if you come to our website at a later date.

Google Services. We use Google Analytics to help us gather statistical information about the visitors to our Site and to market our services. This information is collected via cookies and other identifiers that we and third parties place on our Site. We and our third-party partners may use this information to gain a better understanding of the users of our Site, to advertise to you, and to improve our products and services. To understand how Google collects and processes data, including through the use of cookies and other technologies, please visit https://policies.google.com/technologies/partner-sites. To opt out of Google Analytics, we encourage you to check out Google Analytics' currently available opt-outs for the web.

How Do We Use Cookies? We and our third-party partners may use cookies to gain a better understanding of the users of our Site, customize your Site experience, and to improve our products and services. We also use cookies to provide you with interest-based advertising, which shows interest-based ads to you on sites across the Internet. To support interest-based advertising, we and the companies we have contracted with may use anonymous information about your visits to our and other websites and applications. If you have provided us with other personal information as described in this policy, we may associate that personal information with information gathered through cookies and other tracking technology to offer increased personalization and functionality. Third parties who place cookies and other tracking technology on our Site may also connect the information that they collect from these tools to other sources of information. To learn more about the use of cookies, pixels, or other technologies to deliver more relevant advertising, and to better understand how to manage your personal information, including access to and use by certain service providers, please visit http://www.aboutads.info/choices.

How Can You Disable Cookies and Other Tracking Technology? Depending on the type of browser and device that you use, you may have the ability to control the type of information that these tools use. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. For more information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit www.allaboutcookies.org and www.youronlinechoices.com. This Site recognizes opt-out preference signals, which are also called Do Not Track or Global Privacy Control (GPC) signals, and will automatically opt you out of the sharing of your information if you have turned on such signals. Some browsers turn on GPC signals automatically, but you may need to configure your browser or use a browser extension to enable such signals. To find out more about "Do Not Track," please visit http://www.allaboutdnt.com.

Other Important Privacy Information

Third-Party Sites and Services. The Site may contain links to other websites and services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party. We do not control third party websites, applications or services, and we are not responsible for their actions. Other websites and services follow different rules regarding their collection, use and sharing of your personal information. We encourage you to read their privacy policies to learn more.

Security. The security of your personal information is important to us. We take a number of organizational, technical and physical measures that are designed to protect the personal information we collect. However, security risk is inherent in all internet and information technologies and we cannot guarantee the absolute security of your personal information.

International Data Use and Cross-Border Transfers. We are located in the United States, and your personal information may be collected, used and stored in the United States or other locations outside of your home country. Privacy laws in the locations where we handle your personal information may not be as protective as the privacy laws in your home country. However, we will handle your personal information in accordance with this Policy regardless of where your personal information is kept. Where required by law, you may request a copy of the suitable mechanisms we have in place by contacting us as detailed below. If you reside outside the United States, your use of the Site or provision of any personal information constitutes your consent for the transfer of such data to the United States for the purposes identified in this Policy. If you have questions about cross-border transfers, please contact us as detailed at the end of this Policy.

Children. The Site is not intended for use by anyone under the age of 18, nor do we knowingly collect or solicit personal information from anyone under the age of 18. If you are under 18, you should not attempt to use the Site or send any information about yourself to us.

Changes to this Policy

We reserve the right to modify this Policy at any time. If we make changes to this Policy, we will post them on the Site and indicate the effective date of the change. If we make material changes to this Policy we will notify you by email or through the Site.

Location-Specific Disclosures

The law requires that we provide additional disclosures to residents of certain states, including Alabama, California, Colorado, Connecticut, Delaware, Iowa, Indiana, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Jersey, New Hampshire, Oklahoma, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia. Please see below for disclosures that may be applicable to you. Note, this section does not apply to the health information our third-party medical providers and pharmacies may collect about you in connection with our Services. Please see our Notice of Privacy Practices for additional information regarding the use and disclosure of such information.

Additional Details About Our Personal Information Processing Activities. We collect your personal information when you interact with our Site or otherwise communicate with us. In the past 12 months, we have collected the following categories of personal information from our Site visitors and have used and shared that information for the following purposes:

Identifiers, including real name, signature, postal address, Internet Protocol address, email address, telephone numbers. We collect this information directly from you when you provide it to us such as emailing us, submitting a request, or interacting with our social media pages, and use this information to market our services, communicate with you, and provide you with information and services you request. In addition, we collect your IP address passively when you visit this Site and use this information to provide you more relevant content, track original Site visits, and optimize your Site experience. We share this information with our service providers, including our website provider, payment processor, medical providers, pharmacies, email marketing solution, and data analytics providers.
Commercial information, including products or services purchased, and other purchasing or consuming histories or tendencies. We collect this information directly from you when you purchase our products and services to provide you with these products and services and to market to you. We share this information with our third-party service providers including our payment processor, medical providers, pharmacies, email marketing solution, and data analytics providers.
Internet or other electronic network activity information, including browsing history, search history, and information regarding an individual's interaction with an internet website, application, or advertisement. We collect this information passively from you when you visit and navigate our Site on any device or receive or interact with our communications and Site. We may also receive this information from third-party sources such as our online advertising networks, social media platforms, data analytics providers, website service providers, and email marketing providers. We use this information to provide you more relevant content, track original Site visits, optimize your Site experience, and ensure our systems are properly functioning. We share this information with service providers, including our data analytics providers, email marketing automation, social media, and marketing service providers.
Geolocation Data. We use this information to support website functionality and identify traffic patterns. We collect this information passively from you when you visit our Site on any device. We share this information with our third-party service providers to help manage this Site.
Sensitive information, including financial information and medical information. We collect this information directly from you when you provide it to us as well as our third-party service providers. We do not use or disclose sensitive personal information except as necessary to provide you with our services or as otherwise specifically described in this Policy. We do not make sensitive data inferences in connection with the Site, and we will obtain your consent before doing so in the future and provide you with more details about our practices at that time.

We do not have actual knowledge that we collect or share personal information of consumers under 18 years of age. We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible business purposes without providing you notice.

Retaining Your Information. We will only retain your personal information in accessible form that can identify you for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements. Because retention periods vary depending on the purpose for collection, we use certain categories and criteria to determine how long we keep personal information. Where your personal information is used for more than one purpose, we will retain your information for the longer of those periods.

NOTICE: We May Engage in Targeted Advertising. We do not sell your personal information; however, we may process or share your personal information for targeted advertising (also called cross-context behavioral advertising) purposes. You may opt out of this practice as described below.

Your Rights. The laws of your state may give you certain rights regarding your personal information, including:

Right to Know/Access. You have the right to confirm whether we are processing your personal information and to access such personal information, the categories of third parties with whom we share your personal information, and, under certain circumstances, to receive a copy of such personal information.
Right to Delete. You may request that we delete certain personal information we have collected about you, with certain exceptions.
Right to Correct. You may request that we correct inaccurate personal information that we maintain about you.
Right to Opt Out. You may opt out of the sharing of your information for targeted advertising purposes.
Shine the Light. Under California's "Shine the Light" law, you have the right to ask us once a year if we have shared your personal information with third parties for direct marketing purposes.

Exercising Your Rights. This Site recognizes Global Privacy Control (GPC) signals and will automatically opt you out of the processing of your personal data for targeted advertising if you have turned on such signals. If you have not turned on such signals, to opt out of the processing of your personal data for targeted advertising, you must turn off third-party advertising trackers on any device used to access the Site. To do so, click here. This will automatically opt you out of targeted advertising in the future.

To exercise your other rights above, please contact us as detailed at the end of this Policy. You may also contact us through our online contact form, available here. Please describe your request with sufficient detail so we can properly respond to your request. As part of your request, please specify which right you are exercising and be prepared to provide your name and contact information. We may ask for additional information to verify your identity. The information you provide in your request and any follow-up information we ask for from you will be used solely to verify your request.

After receiving your request, we may need to contact you for further information and will notify you if your request has been granted or declined, or if an exception applies to your request. Only you or an individual designated as your authorized agent to act on your behalf may make a request related to your personal information. We may not discriminate against you if you choose to exercise your rights.

Responding to Your Rights Request. We will try to respond to your request within 45 days. If we need more time, we will contact you with the reason we need more time and the extension period. In response to your request to know, we will only disclose the information we have collected in the 12 months prior to our receipt of your request. Our response will also explain the reasons we cannot comply with any request, if applicable. We do not charge a fee to process or respond to your request unless your request is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate prior to completing your request.

You have the right to appeal our refusal to take action on a rights request after receiving our decision as detailed in our response or by contacting us as detailed at the end of this Policy. We will try to inform you of our decision in writing within 45 days after receipt of your appeal, with a written explanation of our decision. If we need more time, we will contact you with the reason and the extension period. If your appeal is denied or if you have concerns about the results of an appeal, you may contact your state's attorney general. We will provide their contact information with the results of the appeal.

How to Contact Us

If you have any questions about this Privacy Policy, please contact us at:

DirectGLP
Attn: Privacy Team/Regulatory Compliance
1645 Commerce Drive
Marquette, MI 49855
[email protected]
+1 (877) 691-4571