Privacy Policy

This privacy policy ("Privacy Policy") describes how DirectGLP and/or our owners and/or affiliates (collectively "Company," "our," "we," or "us") collect, use, disclose, and protect information about you provided through the DirectGLP website located at directglp.com (together, the "Site"). This Privacy Policy applies only to information that is collected in connection with your use of the Site. It does not apply to any other offerings, products or services. If you do not want us to collect, use or disclose information about you and your use of the Site as described in this Privacy Policy, then you should not use the Site. By using the Site, you are accepting the practices set out in this Privacy Policy and our Terms of Use.

If you are a resident of California, please see our California Privacy Notice available here.

About the Site

The Site gathers several types of information from and about users of the Site, including medication information, geographic location and user preferences. Among other things, this allows the Site to:

Check the prices of your medication at multiple pharmacies near you
Show you comparable prices for your medication using information received from third parties
Provide personalized GLP-1 treatment plans
Connect you with licensed healthcare providers

Categories of Information We Collect

The information we collect from or about you allows us to provide our services and helps us personalize and improve your experience on the Site. Depending on how you use the Site, we may collect the following categories of information directly from you:

Information about medications you are seeking to fill (such as medication names and dosage) and your preferred pharmacy.
Information about your purchase transactions, including drug name and pharmacy location.
Geographic location information from you or your device, including your geolocation data, zip code, region, city, street address, time zone, latitude and longitude information.
User preferences.
Technical data and related information, such as information about your device, system and application software, peripherals and other data related to your interactions with the Site.
Metadata and other information associated with or stored on your device.

We may also collect information directly from you outside of the Site if you provide it to us, for example, if you send Customer Service a request or email. When you use the Site, we automatically collect some categories of information from you, such as information about your use of the Site (e.g., features used, content viewed, dates and times of interactions) and technical data about your device, such as operating system, model, device identifier, and IP address.

We may also automatically collect certain technical information relating to you, which your web browser automatically sends whenever you visit a website on the Internet. For example, we use Google Analytics, a web analytics service provided by Google, Inc. ("Google") to collect information relating to your use of the Site. Google Analytics uses "cookies", which are text files placed on your device, to help us analyze how you use our Site.

How We Use the Information We Collect

Information we collect about you may be used for the following purposes:

Operating the Site, including to provide you the Service features.
To provide you the information and services you request when you use the Site.
To customize your experience when you use the Site, for example to provide you with interactive or personalized elements or provide you with content based on your interests, requests, and location.
Improve the Site and other Company products or services, including by developing new products and services, perform quality control activities, and conduct data analytics.
Provide account management, patient care, customer service, and engaging in system maintenance.
Deliver marketing communications, such as promotional materials or advertisements.
Communicate service-related or required notices about the Site to you.
Detect, prevent, and respond to suspected fraud, intellectual property infringement, violations of our Terms of Use, or violations of law.
Perform data analytics, including to compile, synthesize, generate and analyze anonymous usage and other aggregated statistics and information.

How We Share Information We Collect

Your information may be disclosed to the following third parties:

Pharmacies and other partners who help us provide the services available through the Site to you.
Business partners, who may deliver marketing communications, promotional materials, advertisements, or other information that may be of interest to you. You will be given the option to opt out of marketing messages.
If required to do so by law or if we have a good faith belief that disclosure is necessary to (1) comply with the law or with legal process served on us; (2) protect and defend our rights or property; or (3) to protect someone's safety.
Advisors, potential transactional partners, or other third parties related to the consideration, negotiation, or completion of a corporate change of control.
Service providers who work on our behalf or partner with us to provide or improve the Site or related products or services.

Information Security

We take reasonable steps to protect your personal information, which is any information that identifies you or could reasonably be linked to you. We also use encryption technology, called Secure Sockets Layer (SSL), to help protect personal information in certain areas of our Site during transport across the Internet.

Unfortunately, there is always some risk that an unauthorized third party may find a way around our security measures. We cannot guarantee that the Internet or any other technical system will be 100% secure or error-free. We are not responsible for the security of information you transmit over networks that we do not control, including the Internet and wireless networks.

Your Choices

You may opt out of receiving marketing emails by using the unsubscribe information available in any marketing email, or by emailing us at [email protected]. To the extent that you use the Site, there are certain messages you may not opt out of receiving, such as non-promotional email messages about programs or services you have registered for or certain administrative, technical, or safety notices about the Site or our products or services.

The Site does not currently respond to "do not track" signals or other mechanisms that provide a method to opt out of the collection of information over time and across websites and online services you may use.

Information About Minors

The Site is intended for adults only and is not directed to, nor do we knowingly collect information from, individuals under the age of 18. If you become aware that your child or any individual under your care who is under the age of 18 has provided us with information without your consent, please contact us at the contact information listed below.

California Residents

Pursuant to California Civil Code Section 1798.83, if you are a California resident, you have the right to request information about how and to whom we disclose certain categories of your personal information for their direct marketing purposes, once per calendar year. You can make this request to us via email at: [email protected] or by calling toll-free at +1 (877) 691-4571.

Links to Other Websites

Our Site may include links to external third-party websites and online services that are not under our control. We are not responsible for the collection, use, and disclosure of your information on those websites and other online services provided by those third parties. We encourage you to review the privacy policies and terms of use of each website and other online service you visit.

Cookies and Similar Tools

We use cookies to collect, store and sometimes track information from your computer or mobile device automatically for statistical purposes to improve the Site. If you use our Site, we will use a cookie, web beacons and other similar technologies on our website to save your settings and to provide customizable and personalized services. A cookie is a unique numeric code that we transfer to your computer that lets us know your location, the information visited while on our website and the third-party websites you visited before accessing our website. If you prefer not to receive cookies from the Site, then set your browser to refuse all cookies from any websites that you may visit. However, it is possible that some portions of the Site will not function properly or may perform more slowly. By using our Site and not disabling cookies, you consent to their use.

Retention

We will retain your personal information in accordance with our record retention policies and as permitted by applicable law unless you instruct us to remove it by contacting us at [email protected]. We will also retain your personal information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

You can update the personal information you have provided to us at any time by writing to:

DirectGLP
Attn: Privacy Team/Regulatory Compliance
1645 Commerce Drive
Marquette, MI 49855

Access from Outside the United States

If you access the Site from outside the United States, please be aware that personal information may be transferred to, stored in, and processed in the United States. Certain governmental authorities may not consider the level of protection of personal information in the United States to be equivalent to that required by other jurisdictions.

Changes and Updates

We may make changes to our Privacy Policy from time to time. When we do so, we will post the revised Privacy Policy on our Site and change the "last updated" date. Please check the "last updated" date at the top of this page to determine if the policy has been modified since you last reviewed it. Your continued use of the Site after that date means you agree to this Privacy Policy and any updates.

SMS/Wireless Policy

DirectGLP may send SMS (text) messages to your mobile phone number that you provide during registration or update in your account settings. By providing your mobile phone number, you consent to receive text messages from DirectGLP. The types of messages you may receive include:

One-Time Passwords (OTP): We use SMS to send one-time verification codes for secure account authentication. These messages are transactional and cannot be opted out of while using SMS-based login.
Refill Reminders: If enabled in your account settings, you may receive SMS reminders when your medication refill date is approaching. You can enable or disable refill reminder text messages at any time from your account dashboard under notification preferences.
Order & Shipping Updates: You may receive text messages regarding order confirmations, shipping notifications, and delivery updates.

Message Frequency

Message frequency varies based on your account activity. One-time passwords are sent only when you log in. Refill reminders are sent according to your subscription's refill schedule, typically 2-3 messages per refill cycle. Order updates are sent as your order progresses.

Message & Data Rates

Message and data rates may apply depending on your wireless carrier and plan. DirectGLP does not charge for sending SMS messages, but your carrier's standard messaging rates will apply. Please contact your wireless carrier for details about your messaging plan.

Supported Carriers

Our SMS services are supported by most major US wireless carriers. Carriers are not liable for delayed or undelivered messages.

Opting Out of SMS

You can opt out of refill reminder text messages at any time by updating your notification preferences in your account dashboard or by replying STOP to any refill reminder message. Note that opting out of refill reminders does not affect one-time password messages, which are required for account security. To stop all SMS messages including authentication codes, you may switch to email-based login within your account panel or by contacting us at [email protected].

Help

For help with SMS messages, reply HELP to any message or contact us at [email protected] or call +1 (877) 691-4571.

Contact Us

If you have any questions about this Privacy Policy, please send them to [email protected] or you may call us at +1 (877) 691-4571. You may also write to us at:

DirectGLP
Attn: Privacy Team/Regulatory Compliance
1645 Commerce Drive
Marquette, MI 49855