Refund Policy

Refund Policy Last Updated: April 21, 2026

This Refund Policy ("Refund Policy") governs refunds, order cancellations, and billing disputes for products and services purchased through the DirectGLP website located at directglp.com ("Site," "we," "us," or "our"). This Refund Policy is incorporated into and forms part of the DirectGLP Terms of Use and should be read together with the Privacy Policy, the Telehealth Consent, and the Consumer Health Data Privacy Notice. By placing an order, you acknowledge and agree to this Refund Policy.

DirectGLP is a telehealth platform. Medical services are provided by independently owned and operated professional medical groups and their licensed healthcare providers (the provider group is MD Integrations). Prescriptions, when issued, are fulfilled by an independently licensed pharmacy (The Pharmacy Hub). DirectGLP is not a medical provider and does not compound, dispense, or ship medications.

Payment Authorization — We Do Not Charge You Until a Provider Approves

When you submit your order, DirectGLP places a pre-authorization hold on your payment method for the order total. A pre-authorization is not a charge. It is a temporary hold placed by your card issuer or financing provider that reserves the funds while a licensed healthcare provider affiliated with MD Integrations reviews your intake, medical history, and any requested records.

Your payment method is only captured (actually charged) after a licensed provider reviews your submission and issues a prescription. The outcomes are:

• Prescription issued. Your payment method is captured for the order total at that time, and your order moves to pharmacy fulfillment.
• Prescription denied or clinically not appropriate. The pre-authorization hold is released and no charge is made. Depending on your card issuer, released holds typically drop off within 1–10 business days. DirectGLP does not control how quickly your bank releases pending authorizations.
• Additional information needed. If a provider requests further records or information and the request goes unanswered, your authorization will expire and no charge will be made. You may restart your consultation at any time.

Because you are not charged until a provider approves treatment, a "refund" for a denied or incomplete consultation is not required — there is no completed charge to refund. If you see a pending authorization that has not dropped off after 7 business days, please contact [email protected] and we will assist.

After your first month has been delivered, our 30-Day Money-Back Guarantee (described in detail below) gives you an additional window to request a refund of your first month of GLP-1 medication if you are not satisfied with your experience.

Order Cancellation Before Shipment

You may request cancellation of an order at any time before the dispensing pharmacy ships your medication by emailing [email protected] or calling +1 (877) 691-4571. If your payment has not yet been captured (i.e., a provider has not yet approved your prescription), we will void the authorization and no charge will be processed. If your payment has been captured but the pharmacy has not yet shipped your medication, you may be eligible for a refund of the medication portion of your order, less any non-refundable items described below. Cancellation requests received after a medication has shipped cannot be honored because the medication has left the pharmacy.

30-Day Money-Back Guarantee

We stand behind your first experience with DirectGLP. If you are not satisfied with your first month of GLP-1 medication dispensed through DirectGLP, you may request a refund under our 30-Day Money-Back Guarantee. To qualify:

• The request must apply to the initial (first) GLP-1 prescription dispensed to you through DirectGLP. The guarantee does not apply to refills, reorders, or subsequent months.
• You must contact [email protected] within 30 days of the delivery date of your first shipment.
• You must have used the medication in good faith, as directed by your prescribing provider, and be able to briefly describe your experience (for example, tolerability, side effects, or lack of perceived effect).
• Your account must be in good standing and no payment dispute or chargeback may have been initiated for the order.

If your request is approved, we will refund the medication cost of your first month to the original payment method. Applicable shipping charges and any separately itemized consultation or service fee are not included in the guarantee refund.

For public-health and regulatory reasons, you should not return dispensed medication to the pharmacy: FDA and state pharmacy rules prohibit the pharmacy from accepting, reusing, or resupplying medication once it has left the pharmacy's custody. Please safely dispose of any remaining medication and sharps in accordance with the instructions provided with your shipment or at a DEA-authorized drug take-back location.

The 30-Day Money-Back Guarantee is limited to one use per customer and is not available in combination with any other refund remedy for the same shipment. We reserve the right to decline guarantee requests that show evidence of fraud, abuse, or misuse (for example, requests made after a patient has requested and received multiple additional refills under the same prescription).

Shipped Compounded Medications Are Otherwise Non-Refundable

Except as provided under the 30-Day Money-Back Guarantee above, or where required by applicable law, once a prescription has been dispensed and shipped by the licensed pharmacy, the medication is non-refundable and non-returnable. This is consistent with federal and state pharmacy laws, U.S. Food and Drug Administration (FDA) guidance, and United States Pharmacopeia (USP) standards that prohibit a pharmacy from accepting, reusing, or resupplying dispensed prescription medications that have left the pharmacy's custody. This rule applies regardless of whether the medication packaging is unopened.

Examples of items that are not refundable outside of the 30-Day Money-Back Guarantee include, but are not limited to:

• Refills and reorders of compounded semaglutide or tirzepatide injectable products;
• Refills and reorders of compounded oral semaglutide tablets;
• Any ancillary supplies shipped with your medication (syringes, alcohol swabs, sharps containers, etc.).

Damaged, Defective, or Lost Shipments

We stand behind the quality of the medications shipped by our pharmacy partner. If your shipment arrives damaged, the cold chain is visibly compromised, the product is defective, or the shipment is lost in transit, please contact [email protected] within 7 days of the delivery date (or the expected delivery date, for lost shipments) with your order number and, where applicable, photographs of the packaging and product. After verification with the dispensing pharmacy and shipping carrier, we will coordinate a replacement shipment at no additional cost to you. Replacement is the exclusive remedy for damaged, defective, or lost shipments; cash refunds are not issued in lieu of replacement except where required by law.

Subscriptions and Auto-Renewals

DirectGLP offers auto-renewing subscription plans so that you receive refills on a predictable schedule without interruption. You may cancel your subscription at any time from your account dashboard or by contacting [email protected]. Cancellation stops future charges and shipments; it does not retroactively refund prior shipments that have already been dispensed and shipped. To avoid being charged for the next cycle, cancellation must be received before the next renewal date shown on your dashboard.

Multi-Month Packages and Bundles

Multi-month treatment packages (for example, a three-month plan billed at a bundled price) are dispensed and shipped as a single course of therapy at a discounted price. Once the package has been approved by a provider and the initial shipment has been dispensed, the bundled price is non-refundable, including for unused vials, unused months, or remaining medication within the package, except as provided under the 30-Day Money-Back Guarantee above. For a multi-month package, an approved guarantee request within 30 days of the first delivery will refund the equivalent cost of a single month at the package's per-month rate, and any remaining scheduled shipments within the package will be cancelled. If you choose to discontinue treatment mid-package outside of the 30-day guarantee window, you may cancel future auto-renewals but are not entitled to a partial refund for medication already dispensed.

Third-Party Financing (Klarna, Afterpay, Affirm, and Similar)

If you pay using a third-party financing option, your installment agreement is solely between you and that financing provider and is governed by that provider's terms. DirectGLP is not a party to your financing agreement. Refunds, when owed under this Refund Policy, are returned to the financing provider, which will then apply the refund to your installment balance in accordance with its own procedures. You remain responsible for any fees or interest charged by the financing provider, which DirectGLP does not refund.

Consultation and Service Fees

Where a separately itemized consultation or service fee is disclosed at checkout, that fee compensates the licensed healthcare provider for the professional time spent reviewing your intake. Once a provider has reviewed your submission and rendered a clinical decision (whether approval or denial), the consultation service has been performed and the corresponding fee, if captured, is non-refundable. As described above, when a provider denies treatment, we do not capture the order; in that case there is no consultation fee to refund because there was no charge.

How to Request a Refund

To request a refund or report an issue with your order, contact us with the information below. Please include your order number, the name on the account, and a brief description of the issue.

• Email: [email protected]
• Phone: +1 (877) 691-4571
• Mail: DirectGLP, 1645 Commerce Drive, Marquette, MI 49855

We aim to respond to refund requests within 2 business days and to resolve eligible requests within 7 business days of receipt of all required information. Approved refunds are issued to the original payment method. Once issued, most card refunds appear on your statement within 5–10 business days, depending on your card issuer or financing provider; DirectGLP does not control those posting times.

Chargebacks and Payment Disputes

If you believe a charge is incorrect, we ask that you contact us first so we can work with you directly. Filing a chargeback without first attempting to resolve the issue with DirectGLP can delay resolution and may result in suspension of your account and services pending investigation. Chargebacks found to be issued in error or contrary to the terms you agreed to at checkout may be contested with the card network, and repeated or bad-faith chargebacks may result in termination of service.

State-Specific Consumer Rights

Nothing in this Refund Policy limits any non-waivable rights you may have under the consumer-protection laws of your state of residence. Where a state law provides a refund right that exceeds what is described above (for example, specific disclosures required under weight-loss consumer-protection statutes), that state law controls to the extent it applies to your order. Florida residents should additionally review the Florida Bill of Rights for Weight Loss referenced in our Terms of Use.

Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our services, pharmacy partnerships, or applicable law. When we do, we will update the "Last Updated" date at the top of this page. The Refund Policy in effect on the date you place your order governs that order.

Contact Us

If you have any questions about this Refund Policy, please contact us at [email protected] or call us at +1 (877) 691-4571.

DirectGLP
1645 Commerce Drive
Marquette, MI 49855